Our Team - Leader
Our President - William Hensler
More than 25 years of consulting and training experience including:
- Director of Quality for the first company outside Japan to win the Deming Prize
- Led the team the wrote Design for Six Sigma for GE
- Senior Examiner for the Malcolm Baldrige National Quality Award
- Vice President of Qualtec Quality Services
- Head of the Total Quality Center of Excellence for Coopers and Lybrand
- Certified as a Japanese "Application Expert"
- Led the Quality/Lean Six Sigma implementation for: Florida Power and Light, Compaq Commercial Products, Ashford and Intuit
- Provided training and consulting for leading organizations including: GE, ING, PayPal, BD, US Air Force, The Hartford, Deere, Rackspace...
- Managing Partner of Sigma Business Solutions International for 10 years
Leadership Experience:
- Vice President and General Manager, Outsourced Payroll, Intuit
- Vice President, Supply Chain, Intuit
- Chief Operating Officer, Ashford.com
- Vice President and General Manager, Compaq Computer Small and Medium Business Division
- Manager, Martin Power Plant
Presentations - Partial Listing:
- US Chamber of Commerce - Series of Satellite Broadcasts Nationwide
- Institute de la Quality - Paris, France
- Japanese Union of Scientists and Engineers - Tokyo, Japan
- European Concil on Quality - Frankfurt, Germany
- Institute of Directors -Delhi, India
- Conference Board Quality Conferences - New York, Toronto...
Pulications - Partial Listing:
- Books (contributor) The Service Quality Handbook, Quality or Else, Closing the Quality Gap, Sailing through Six Sigma
- Articles: Setting the Direction - Management by Planning, Customer Satisfaction through Quality, Quality Training, What Top Companies Have Learned, The Route to the Lean Corporation
Our Consultants and Trainers
Global Reach - Client Focus
Our Staff has a unique mix of practical experience and mastery of the Lean Six Sigma methods. Many members of our team have held General Manager level positions at leading corporations and they are ready to provide support ranging from the development of a corporate approach to integrate Lean Six Sigma with the Business Management system to providing workshops to train teams and individual participants. Each member of the team is at least certified as a Black Belt but most of our consultants and trainers are certified Master Black Belts or Quality Advisors.
We have team members around the world to minimize the travel expenses associated with providing personal support for our clients. Each engagement is led by a Managing Partner to assure the achieve of agreed upon objectives.